Mark is a visionary grocery industry executive and strategic advisor. He is a store and omnichannel operations expert with a proven track record growing revenue by planning, organizing and leading partnerships to continuously improve customer adoption and satisfaction.
Mark served as head of eCommerce operations at Kroger and was responsible for the profitable implementation and ongoing operation of Kroger’s $6 billion eCommerce business. He led development of the operation from inception to implementation and operation at 2000+ locations in 19 regional divisions, continually expanding operations and partnerships to support new lines of business including Home Delivery, Ship to Home and Click & Collect.
Earlier in his career, Mark spent 13 years at Harris Teeter in a variety of operations leadership roles. He is a pioneer of grocery eCommerce with years of experience driving new business development, operations and process improvement.
As a 30-year veteran of retail, Mark brings a wealth of expertise in helping retailers accelerate growth and improve customer satisfaction through innovation and disruption management. He is a problem-solver who is passionate about identifying and solving business issues.